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Retail Training |
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steve richards |
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training |
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your partner in growth |
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The Online Training Specialists
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Retailers who best understand how each decision affects their relationships with their customers and who truly understand that every interaction affects the perceived value of their brand will be the most successful at building loyalty and bankable repeat business. The challenge for most businesses is creating a sustainable service philosophy; thereby ensuring every single employee understands, embraces and consistently delivers the highest standard of service. In an increasingly competitive environment in which consumer spend is being spread across a wider retail base, increasing financial bottom line and improving performance has never been more relevant. We believe that the more inspired, motivated and knowledgeable the shop floor personnel are, the greater the customer experience and the greater the ability to translate effort into financial bottom line. There is no mystery to getting your staff to produce more sales. In the absence of a new product or advertising that significantly increases the number of customers coming into your store, you are reliant on the skills of your sales staff to increase sales. It's up to you to develop those skills. The vast majority of training is a waste of valuable time, expense and talent. For training to be effective it must be ‘real’ and ‘live’ in terms of tangible behavior, directly applicable, and carried out with immediate feedback. The most effective training is also fully aligned with strategic and operational priorities. Some companies offer you their products and make you fit their system. Our process starts with an in-depth analysis of where you need the most help. For some retailers, this is decreasing employee turnover and increasing product knowledge and sales. For others, it is managing performance and training to develop improved efficiencies in planning for the future. Customized training programs eliminate the "It doesn't work for my store" objection, and instead reflects your organization's look, philosophies and culture, thereby enhancing customer experience and facilitating lasting connections with customers that go far beyond the basic value of the products or services you offer. Closing the loop between managing customer relationships and enhancing customer experiences, keeps the customer at the center of virtually every retail activity and provides a winning formula for building customer loyalty, repeat business and profitability. If you are looking for a retail training program to create measurable and sustained short-term and long-term sales increases; if you are looking to build stronger, more positive customer relationships; if you are looking to provide your customers with the highest quality customer service, we can design a program to meet your every expectation. |
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Methodology Assess & Analyze Design Develop Implement Evaluate Performance
Training Programs Products to Shelf Shelf Management Stock Control Sales Floor Management Front Lines Store Administration Store Performance
Services Operational Assessment Needs Analysis Strategic Planning Operations Manuals Training Strategy Training Module Development Training Programs Train the Trainer Customer Experience Evaluation Overall Performance Assessment
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