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steve richards |
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The Online Training Specialists
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Train your agents in the skills they require in order to be successful. A lack of training in these skills will adversely affect your agents performance, level of job satisfaction and company bottom line. Our courses focus on the development of critical skills, the knowledge tools that ensure your agents success. Training Programs Train the Trainer Voice & Accent American English - International Defining Objectives, Course Planning, Training Material, Presentation Style, Classroom Management, Maintaining Momentum, Student Interaction, Difficult Students, Slow Learning Students Assessment & Voice Analysis, Accent Neutralization, Accent Adoption, Speech Pattern Enhancement, Comprehension Of Accents, Language Familiarization, Tests & Quizzes, Situational Role Play, Evaluation Train the Trainer In House Resource Enhancement Defining Objectives, Course Planning, Training Material, Presentation Style, Classroom Management, Maintaining Momentum, Student Interaction, Difficult Students, Slow Learning Students, Tests & Quizzes, Situational Role Play, Evaluation Train the Trainer Customer Care Defining Objectives, Course Planning, Training Material, Presentational Style, Classroom Management, Maintaining Momentum, Student Interaction, Difficult Students, Slow Learning Students Defining Customer Care, Identifying Aims & Objectives, Attitude Relationship Building, Call Handling A Focused Approach, Proactive Communication, Going the Extra Mile - Customer Delight, Situational Role Play, Evaluation Voice & Accent American British - International Assessment & Voice Analysis, Accent Neutralization, Accent Adoption, Speech Pattern Enhancement, Comprehension Of Accents, Language Familiarization, Tests & Quizzes, Situational Role Play, Evaluation Performance Enhancement Openings & Introductions Warm & Welcoming, Customer Care - Caring & Sincerity, Volume, Clarity & Pace, Inflection & Intonation, Listening & Questioning, Assertiveness, Empathizing, Rapport Building, Overcoming Obstacles, Closing The Call Situational Role Play. Customer Care Defining Customer Care, Identifying Aims & Objectives, Attitude Relationship Building, Call Handling A Focused Approach, Proactive Communication, Going the Extra Mile - Customer Delight, Situational Role Play, Evaluation Cross Cultural Sensitization American - British Introduction & Overview - A Multi-Cultural Society, The Family, Houses & Homes, Jobs & Incomes, Work Ethic, Transport, Law & Order, Health & Education, Food & Drink, Shopping Basket, Hobbies & Pastimes, Holidays, Newspapers, Radio & Television, Cinema & Theater, Humor - Course Quiz. |